Platform
- Overview
  One platform, many possibilities.
  Products
  Available in bundles or a la carte - 100+ proven features for better engagement.
  SMB
  Deliver better conversations for a better bottom line.
  Enterprise
  Create personal experiences at scale.
  Human-bot Harmony
  Perfect the balance of human & bot engagement to achieve exceptional customer service at scale.
  Security and Privacy
  SOC 2 Type II, ISO, PCI DSS, HIPAA, and more - because security is non-negotiable.
  Integrations
  Connect to your CX ecosystem with off-the-shelf integrations and a highly flexible API.
  Analytics
  Convert conversations into data, and data into insights, on every channel.
  Live Chat
  Connect in real-time with text, audio, video, screen sharing & more.
  Bots & Automation
  Customer- and agent-facing bots for scalability & efficiency.
  Ticketing & Messaging
  Email, social media, SMS & more - all from one platform.
  Knowledge Base
  Self-serve for customers, detailed help resources for agents.
  Outreach
  Two-way conversational messaging at scale for SMS & email.
  Queue Management
  Smart, streamlined queueing system with real-time updates.
  Voice
  Digital collaborative voice solution for inbound & outbound calls.
  Booking
  Appointment scheduling solution powered by automation.
- Overview
  
  < Back
  
  Overview
  One platform, many possibilities.
  SMB
  Deliver better conversations for a better bottom line
  >
  Enterprise
  Create personal experiences at scale
  >
  Human-bot Harmony
  Perfect the balance of human & bot engagement to achieve exceptional customer service at scale.
  >
  Security and Privacy
  SOC 2 Type II, ISO, PCI DSS, HIPAA, and more – because security is non-negotiable.
  >
  Integrations
  Connect to your CX ecosystem with off-the-shelf integrations and a highly flexible API.
  >
  Analytics
  Convert conversations into data, and data into insights, on every channel.
  >
- Products
  
  < Back
  
  Products
  Available in bundles or a la carte – 100+ proven features for better engagement.
  Learn More >
  Live Chat
  Connect in real-time with text, audio, video, screen sharing & more.
  >
  Bots & Automation
  Customer- and agent-facing bots for scalability & efficiency.
  >
  Ticketing & Messaging
  Email, social media, SMS & more – all from one platform.
  >
  Knowledge Base
  Self-serve for customers, detailed help resources for agents.
  >
  Outreach
  Two-way conversational messaging at scale for SMS & email.
  >
  Queue Management
  Smart, streamlined queueing system with real-time updates.
  >
  Voice
  Digital collaborative voice solution for inbound & outbound calls.
  >
  Booking
  Appointment scheduling solution powered by automation.
  >
Industries
- Industries
  Configurable solutions for every industry
  Higher Education
  Support students, faculty, and staff at every stage
  Government
  Digital support that your 21st century citizens demand
  Healthcare
  HIPAA-secure communication for stronger patient relationships
  Banking & Finance
  Deliver personalized support at scale – securely
  Insurance
  Gain a competitive edge with exceptional customer service
  Gaming
  Transform player engagement with personalized 24/7 support
  Technology
  Meet the expectations of your digital-first consumers
  Telecom
  Enhance customer communication, exceed expectations
  Manufacturing
  Streamline processes and strengthen client relationships
- Higher Education
- Healthcare
- Government
- Banking & Finance
- Insurance
- Gaming
- Technology
- Telecom
- Manfacturing
Customers
Partners
- Comm100 Partners
  Forget everything you know about Digital CX and come onboard as a Comm100 Partner. The Comm100 Partners Program & Platform provides a partner focused SaaS solution that allows your clients customers to communication anywhere, anyhow and anytime they wish, while providing you the ease of managing their solution.
  Let’s Partner
  Partner Program Software Resellers
  Systems Integrators
  ISV’s
  Consultants
  White Label Providers Solutions for Human Resources
  Banking & Finance
  VoIP
  Certified Vertical Partners Partner News & Events Global Partner Map
- Partner Programs
- Solutions for
  
  < Back
  
  Solutions for
  Human Resources
  >
  Banking & Finance
  >
  VoIP
  >
- Certified Vertical Partners
- Partner News & Events
- Global Partner Map
Resources
- Learn & Connect
  eBooks, Videos & Guides
  Get to know our solutions and what they can do for you and your organization.
  Customer Stories
  See how Comm100's customers are delivering excellent digital customer experiences with our platform.
  Blog
  Best practices and innovative content to help you on your journey to digital CX excellence.
  ROI Calculators
  Discover how much money you could save with Comm100 Live Chat, Chatbots & Agent Assist.
  Support
  Knowledge Base
  Everything you need to know about setting up and using Comm100 and all its features.
  Customer Success
  Because your people and processes matter as much as the technology you choose.
  Customer Service Industry Trends 2024
  Discover the most impactful & lasting trends in 2024 and beyond.
  Learn more
- Learn & Connect
  
  < Back
  
  Learn & Connect
  eBooks, Videos & Guides
  Get to know our solutions and what they can do for you and your organization.
  >
  Customer Stories
  See how Comm100’s customers are delivering excellent digital customer experiences with our platform.
  >
  Blog
  Best practices and innovative content to help you on your journey to digital CX excellence.
  >
  ROI Calculators
  Discover how much money you could save with Comm100 Live Chat, Chatbots & Agent Assist.
  >
- Support
  
  < Back
  
  Support
  Knowledge Base
  Everything you need to know about setting up and using Comm100 and all its features.
  >
  Customer Success
  Because your people and processes matter as much as the technology you choose.
  >
Pricing
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How Bots & Automation Improve Agent Workflows and Customer Satisfaction

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How Bots & Automation Improve Agent Workflows and Customer Satisfaction

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Speakers:

Maria Fielder

Maria Fielder, Learning, Training and Development Manager, Comm100

Maria Fielder is the Learning, Training and Development Manager at Comm100. She is a seasoned educator with years of experience in a variety of educational jobs including teaching, communications, technical support, and training.

Elia Karimi, AI Architect, Comm100

Elia Karimi is the AI Architect at Comm100. He is a Computer Science graduate specializing in AI, Machine Learning and Software Engineering.

Mir Sung, AI Architect, Comm100

Mir Sung is the AI Architect at Comm100.

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