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Financial services & banking customer service software

Deliver personal 1-1support at scale, securely

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Trusted by leading financial services organizations around the world

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How can Comm100 help your financial services organization?

Sky-high customer satisfaction

Boost customer loyalty

By letting your customers connect with you on the channels they prefer and making support more convenient, there’s only one outcome – happier customers who want to stick around.

Shrink service delivery costs

Reduce support costs

With Comm100’s banking chatbot, you can automate your common and time-consuming inquiries to free up your agents and limit team size – even while your organization and support volumes grow.

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Improve trust & connection

Deliver the digital experience your customers want while retaining a personal, humanizing touch with Comm100’s live chat for financial services.

“Since we’ve implemented Comm100 Live Chat we’ve seen a steady increase in the number of chats we were taking month over month. So, it’s actually worked well with all of the other channels that we were already offering, and it’s definitely helped us, and helped our members reach us more easily.”

– Jasmina Duric, Manager of E-Services and Support Department, Lake Michigan Credit Union

Complete customer lifecycle management under one roof

Comm100’s financial services & banking customer service software provides every channel you need across departments, powered by flexible integrations, intelligent routing, and automation.

Live Chat

Live Chat

Real-time text, voice, video, file sharing, and screen sharing - all wrapped up within Comm100’s live chat for financial services. Deliver the fast, convenient, and personalized digital customer experience that is expected of you.
AI Agent

AI Agent

Harness the power of AI and natural language processing (NLP) with Comm100’s AI Agent for financial services, built to increase support capacity, improve efficiency, and deliver 24/7 accessibility.
Ticketing & Messaging

Ticketing & Messaging

Manage all your customer inquiries from email, social media & SMS from one easy-to-use system with all the tools and features you need to achieve ultimate efficiency.
Knowledge Base

Knowledge Base

Easily build and maintain unlimited knowledge bases for fast self-service support that doesn’t take up agent time, while also giving your agents accurate and consistent answers to share with customers.

Enterprise-grade security built for financial services & banking

Comm100 exceeds financial services and banking security & privacy requirements to keep your data secure across our banking live chat and banking chatbot software. Take a look for yourself.

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“Our goal as a credit union is to deliver the best possible service to our members, and Comm100’s banking live chat is helping us achieve that. We couldn’t be happier with the software or the support.”

– Robert Griffith, Chief Executive Officer, Motor City Community Credit Union

Only with Comm100

Audio and Video Chat

Audio and video chat

Comm100’s banking live chat offers browser-based audio and video chat so you can develop more personal relationships with customers and gain their trust. Who needs in-branch support when you have Comm100?

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Pull down the data siloes

Deliver personalized, efficient, and data-driven support at every stage of the lifecycle by easily connecting your key systems together with off-the-shelf integrations and a highly flexible API.

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Data you’ll depend on

Discover what really drives customer satisfaction and loyalty with Comm100’s powerful reporting and analytics suite. Customizable, easy to use, and omnichannel.

We make good on our customer service promise

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Experience the power of AI-driven customer service.
Get started today!

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