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It’s live! Access exclusive 2024 live chat benchmark data & see how well your team is performing.
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1,200+
International operators
375m
Visitors engaged
868m+
Interactions delivered
Supercharge
iGaming Operators
Empower
Platform Providers
Scale
BPO Providers
Prioritize every player with 24/7 premium support.
Deliver superior player support with our integrated tools. Speed up response times for common issues with AI Chatbot, while unresolved issues and negative sentiments are seamlessly transferred to a live agent.
Drive player activity and increase average spend by delivering timely, personalized promotions using proactive messaging and Outreach, our outbound messaging tool.
Efficiently handle concurrent inquiries across AI-powered Live Chat, Telegram and WhatsApp and Email. Reduce search and response drafting time with Agent Assist, our suggestion engine. Access a unified 360° player view with pre-built integrations, eliminating the need for system juggling.
Automate repetitive tasks with our no-code bot builder, freeing agents to focus on player acquisition and retention.
Attract and retain high rollers with exclusive bonuses and promotions using Outreach, via SMS, email, WhatsApp, live chat, and more.
Give VIPs the priority they deserve by routing their inquiries to your best agents. Create escalation paths that guarantee quick resolution and nurture their loyalty with consistent follow-ups and automated confirmations.
Easily manage Telegram/WhatsApp messages from a single, shared platform, giving multiple agents access to the same account.
Employ bots to handle frequently asked questions. Give managers visibility into interactions, while automatically categorizing and routing tickets using Ticketing.
Keep responses uniform to minimize player frustration and legal risks with Knowledge Management. Ramp up agent training and leverage knowledge assets with intent-based guides, preapproved replies, and FAQs.
Tailor SLAs to business needs and empower agents to prioritize VIP inquiries directly in the console, for timely resolution. Proactively spot training gaps, and pinpoint breaches with reporting. Focus on key metrics like resolution times and agent responsiveness to improve service quality.
“The Comm100 team is incredibly positive and always helpful. They consistently assist with any queries that arise and provide reliable support. The product itself is outstanding, packed with a wide range of features that meet our needs and enhance our operations. It’s truly a pleasure working with Comm100, and we’re proud to call them our business partners.”
– Liam Adams , Head of Operations
Expand your service offerings for client operators.
Scale your iGaming business with Comm100's Co-selling program and unlock new revenue streams.
Drive customer loyalty and satisfaction with our white-label solution. Unify support operations and seamlessly integrate with your existing tech stack to deliver a consistent brand experience across every touchpoint.
Accelerate time-to-market with our player engagement platform, designed with iGaming providers in mind. You have the power to shape our product development, ensuring it evolves to meet your needs as a platform provider.
Get started quickly with seamless onboarding, hassle-free integration, comprehensive API documentation, and reliable, round-the-clock support with a dedicated support team.
Prioritize player protection with Comm100 while complying with strict regional regulations. Our secure data centers in Canada and the US ensure the highest security standards, including SOC2, ISO, GDPR, and PCI DSS.
Reduce player friction and virtually eliminate service interruptions with our high-uptime, fault-tolerant hosting solutions. Select from on-premises or cloud options to meet your clients' needs.
“Comm100 is one of the most comprehensive platforms we’ve ever worked with—and we’ve worked with quite a few. It offers outstanding features, is dynamic, user-friendly, and comes at a very competitive price. We’ve recommended this platform to many of our clients, and the feedback has been consistently positive, with high levels of satisfaction every time.”
– Regis Souza, Head of Sales
Reduce operational stress and deliver superior experiences at scale.
Get the most out of your agents and lower operational costs as you scale. Super Agent eliminates screen-hopping or multiple logins when managing several accounts.
Empower agents to handle multiple brand live chats simultaneously, while tailoring responses to each brand's unique voice with Agent Assist.
Deflect common inquiries with AI Chatbot and automate time-consuming requests with our no-code bot builder, freeing your team to focus on high-value activities.
Ramp up new hire training with a centralized knowledge base that integrates with essential tools like Live Chat. Automate responses for chats, emails, and messages, and provide agents with access to FAQs and best practices to serve more customers and minimize mistakes.
Mitigate the impact of employee turnover by preserving valuable knowledge, ensuring regulatory compliance, and safeguarding critical information.
Foster player loyalty and engagement by implementing brand-specific SLAs. Monitor SLA compliance, get alerts for potential breaches and take swift action to prevent disruptions and minimize legal exposure.
Gain actionable insights with transparent and detailed reporting into team performance with in-depth reports to identify and address support gaps.
Upgrade your player experience
Comm100’s player engagement platform helps you attract and retain players by offering instant, personalized support through live chat, AI chatbot, and email, as well as targeted messaging on Telegram and WhatsApp.
Tools like Agent Assist, Super Agent, and an integrated knowledge base ensure fast, accurate responses, while streamlining your support team’s workflow. This comprehensive approach delivers a seamless, consistent experience that keeps players engaged, satisfied, and coming back for more.
The Comm100 player engagement platform has proven to be a significant investment, delivering substantial returns. By sending personalized promotions and utilizing proactive messaging, our clients witnessed a remarkable 30% increase in player spending, directly boosting revenue.
Additionally, automation tools like the AI Chatbot have revolutionized their operations, handling over 35% of common inquiries and freeing agents to focus on high-value tasks. This efficiency gain has led to a 19% reduction in operational costs. To enhance player satisfaction, our clients leveraged our AI-powered Live Chat and Agent Assist, resulting in a 15% improvement in first-contact resolution rates.
By leveraging our Co-selling program, partners can introduce new service offerings and boost revenue by up to 25%. Our white-label solution reduces development costs by 30% by eliminating the need for building support tools from scratch.
With seamless integration and comprehensive API documentation, time-to-market is accelerated by 40%, allowing providers to capitalize on opportunities faster. Additionally, our high-uptime hosting solutions reduce service interruptions by 50%, enhancing player satisfaction and retention.
Comm100’s platform is designed to optimize the performance of fractional teams. By streamlining workflows and automating tasks, it significantly enhances efficiency and reduces operational costs.
For example, the Super Agent feature consolidates multiple brand access points, reducing agent strain by 32%. Brand-specific Agent Assist leverages AI to provide real-time suggestions, ensuring accuracy and compliance with brand voice guidelines, resulting in a 35% increase in response accuracy.
The centralized knowledge base accelerates onboarding, reducing training time by up to 23% and enabling new hires to quickly become productive. Furthermore, the AI Chatbot increases first-contact resolution rates by 25%, improving customer satisfaction.
By proactively monitoring brand-specific SLAs and alerting teams of potential breaches, Comm100 helps maintain compliance rates, mitigating legal risks and ensuring consistent service delivery. These integrated features empower BPO teams to deliver exceptional service and reduce costs.