Live webinar: Cut costs, grow revenue - Discover the new Comm100 AI trifecta ✨
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Live webinar: Cut costs, grow revenue - Discover the new Comm100 AI trifecta ✨
Register now
1,200+
International operators
375m
Visitors engaged
868m+
Interactions delivered
Supercharging
iGaming Operators
Empowering
Platform Providers
Scaling
BPO Providers
Treat every player like a VIP with 24/7 premium support.
Deliver superior player support with our integrated iGaming suite.
Resolve common issues faster with the Comm100 AI Agent and seamlessly transfer complex issues and frustrated players to a live agent.
Maximize player activity and increase wallet share with timely, personalized promotions using proactive messaging and outreach campaigns.
Efficiently handle concurrent player inquiries across multiple channels (Live Chat, Telegram, WhatsApp, email and etc.).
Reduce response times with AI Copilot, our advanced contextual suggestion engine.
Access a unified 360° player profile with pre-built integrations, all from one system.
Reduce agent workload by automating routine player requests (account verification, bonus activation, etc.) using our no-code workflow builder or natural language.
Attract and retain high rollers with bespoke bonuses and promotions using outreach campaigns across SMS, email, WhatsApp, live chat, and more.
Prioritize VIPs by routing their inquiries to your best agents for rapid resolutions.
Cultivate loyalty with proactive follow-ups and automated confirmations.
Easily manage player queries from Telegram/WhatsApp through a single, shared platform—enabling multiple agents to access the same account for efficient workload distribution and faster response management.
Provide 24/7 player support using AI Agents to handle frequently asked questions and maintain ongoing engagement.
Give managers visibility into interactions, while automatically categorizing and routing tickets using Ticketing.
Maintain uniform responses to reduce player frustration and mitigate compliance risks with Knowledge Management.
Accelerate agent training and optimize institutional knowledge utilization with topic-based guides, preapproved replies, and detailed FAQs.
Tailor SLAs for service quality and use advanced reporting to proactively address training gaps and SLA breaches.
Leverage AI Insights to detect frustrated or disengaged high-value players at risk of churn and optimize player retention strategies.
“The Comm100 team is incredibly positive and always helpful. They consistently assist with any queries that arise and provide reliable support. The product itself is outstanding, packed with a wide range of features that meet our needs and enhance our operations. It’s truly a pleasure working with Comm100, and we’re proud to call them our business partners.”
– Liam Adams , Head of Operations
Broaden your service portfolio to deliver more value to client operators.
Scale your iGaming business with Comm100's Co-selling program, unlocking new revenue streams.
Drive customer loyalty and satisfaction with our white-label solution, unifying support operations and seamlessly integrating with your existing tech stack, delivering a consistent brand experience across every touchpoint.
Accelerate time-to-market with our advanced and intuitive player engagement platform, designed with iGaming providers in mind.
Guide our product development and better align it with your business requirements.
Get started quickly with seamless onboarding, hassle-free integration, comprehensive API documentation, and reliable, 24/7 support.
Prioritize player protection and maintain regulatory compliance with Comm100.
Our secure data centers in Canada and US ensure the highest security standards, including SOC2, ISO, GDPR, and PCI DSS.
Reduce player friction and virtually eliminate service interruptions with our high-uptime, fault-tolerant hosting solutions, offering flexible on-premises or cloud deployments to meet your client's specific regulatory and operational requirements.
“Comm100 platform is one of the most comprehensive iGaming platforms we’ve ever worked with—and we’ve worked with quite a few. It is dynamic, user-friendly, and offers outstanding features at a very competitive price. We’ve recommended this platform to many of our clients, and the feedback has been consistently positive, with high levels of satisfaction every time.”
– Regis Souza, Head of Sales
Reduce operational strain and deliver superior experiences at scale.
Get the most out of your agents and lower operational costs as you scale.
With Super Agent, agents save time by eliminating the need for screen-hopping or multiple logins when managing several accounts.
Leverage AI Copilot to help agents handle multiple live chats with ease, delivering brand- and channel- specific contextual suggestions.
Engage and deflect common inquiries with our advanced AI Agent and automate time-consuming requests with our no-code workflow builder or natural language, freeing your team to focus on higher-value activities.
Accelerate new hire training with AI Copilot as a virtual mentor, providing real-time guidance that equips new agents with institutional knowledge on day one.
Automate responses for chats, emails, and messages, and provide agents with quick access to game rules, bonus terms, and compliance FAQs to serve players accurately and minimize errors.
Mitigate the impact of agent turnover by preserving critical game knowledge, ensuring ongoing adherence to responsible gaming regulations, and safeguarding sensitive player data.
Foster VIP player loyalty and enhance engagement by implementing brand-specific SLAs across all channels
Proactively monitor SLA compliance, receive alerts for potential breaches and take immediate action to prevent player disruptions and minimize regulatory exposure.
Leverage AI Insights into player sentiment, responsible gaming indicators (including distressed language, financial stress mentions, and chat behavior patterns), and churn risk factors to optimize operational efficiency and enhance player experience.
Upgrade your player experience
Comm100’s player engagement platform delivers instant, personalized 24/7 support, creating a seamless player experience across multiple channels, including live chat, email, Telegram, and WhatsApp.
The Comm100 AI Agent handles up to 80% of common player inquiries, providing human-like interactions. For complex issues or instances of negative player sentiment, the AI seamlessly escalates to a live agent.
Live agents are equipped with AI Copilot, which provides brand- and channel-specific suggestions, ensuring consistent and accurate responses. When further investigation or follow-up is required, agents can create tickets, allowing for efficient team collaboration and proactive player communication, keeping them informed and satisfied.
To drive player engagement and loyalty, Comm100 enables operators to deliver targeted bonuses and promotions across players’ preferred communication channels.
iGaming operators see a significant ROI with Comm100’s player engagement platform. Targeted bonus campaigns and proactive messaging result in a notable increase in player spending, driving both acquisition and retention.
AI Agent handles a significant portion of common player inquiries, up to 80%, allowing agents to focus on player acquisition and retention, leading to substantial operational overhead reductions. AI-powered live chat and AI Copilot also improve first-contact resolution rates, directly impacting player satisfaction and reducing player churn.
This ROI is amplified by the strategic use of AI Insights. By leveraging AI-driven analysis of player sentiment, responsible gaming indicators, and churn risk factors, it maximizes player value and minimizes operational costs.
By leveraging our Co-selling program, partners can introduce new service offerings and boost revenue by up to 25%. Our white-label solution reduces development costs by 30% by eliminating the need for building support tools from scratch.
With seamless integration and comprehensive API documentation, time-to-market is accelerated by 40%, allowing providers to capitalize on opportunities faster. Additionally, our high-uptime hosting solutions reduce service interruptions by 50%, enhancing player satisfaction and retention.
Comm100’s platform is designed to optimize the performance of fractional teams. By streamlining workflows and automating tasks, it significantly enhances efficiency and reduces operational costs.
For example, the Super Agent feature consolidates multiple brand access points, reducing agent strain. Brand-specific suggestions offered by Comm100 AI Copilot ensure accuracy and compliance with brand voice guidelines.
Our AI Copilot, serving as virtual mentor, reduces training time and enables new hires to quickly become productive. Furthermore, the AI Agent and AI-powered Live Chat increase resolution rates within the same session.
By proactively monitoring brand-specific SLAs and alerting teams of potential breaches, Comm100 helps maintain compliance rates, mitigating legal risks and ensuring consistent service delivery. These integrated features empower BPO teams to deliver exceptional service and reduce costs.