Government customer service software

Digital support that your 21^st century citizens demand

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Trusted by leading governments around the world

How can Comm100 help government services?

Increase citizen satisfaction

By letting your constituents connect with you on the channels they prefer, while making support more convenient and faster, there’s only one outcome – happier citizens and (finally!) higher CSAT.

Save taxpayer dollars

The quest to improve responsiveness and accessibility doesn’t have to break the budget. With Comm100’s Government chatbot, you can automate common inquiries to free up your agents, control team size, and deliver 24/7/365 availability.

Reduce email & phone overwhelm

It’s no secret that many government services suffer from slow response times on email and phone. By adopting Comm100 Live Chat for Government, you can respond more efficiently to inquiries and significantly reduce support volumes.

“We have had very positive feedback from our constituents on Comm100 Live Chat. As soon as we launched live chat, they were using it in huge numbers – we were actually surprised by the sheer volume that immediately came in. It just reinforced what we had assumed – our constituents want to get support on government live chat because it’s the most convenient and accessible service for so many of them.”

– Rosie Cozis, Manager, Contact Centre, City of Markham

Join your citizens in the 21^st century

Comm100’s government customer service & helpdesk software is the solution to accessible and efficient communication – powered by flexible integrations, intelligent chat routing, and detailed reporting.

Live Chat

Real-time text, voice, video, file sharing, and screen sharing - all wrapped up within Comm100’ Live Chat for Government. Deliver the fast and convenient digital experience that your citizens expect from you.

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Chatbots & Automation

Harness the power of AI and natural language processing (NLP) with Comm100 Chatbot for government services, built to improve efficiency, transform citizen satisfaction, and deliver 24/7 accessibility.

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Ticketing & Messaging

Manage all your customer inquiries from email, social media & SMS from one easy-to-use system with all the tools and features you need to achieve ultimate efficiency.

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Knowledge Base

Easily build and maintain unlimited knowledge bases for fast self-service support that doesn’t take up agent time, while also giving your agents accurate and consistent answers to share with citizens.

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Enterprise-grade security built for government

Comm100 exceeds government security & privacy requirements to keep your citizens’ data secure and their privacy private across your government chatbot, live chat & communication platform. Take a look for yourself.

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Comm100 Government Chatbots

Leave the common, simple tasks to Comm100’s government chatbots to put an end to long response times, while giving your agents more time to focus on the important stuff. A chatbot for government services will increase support capacity while improving support quality.

AI Chatbot

If you’re looking to automate your common and time-consuming queries without compromising service quality, you need Comm100 AI Chatbot. Powered by natural language processing (NLP), this chatbot software provides intelligent, 24/7 support that lets you increase support capacity without growing your team size. You’ll wonder how you ever lived without it.

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Task Bot

Task Bots are simple to build chatbots with no coding or technical expertise required. They help you automate FAQs, book meetings, and capture contact information so your agents can focus on more important tasks at hand. And did we mention they let you deliver 24/7 support to increase engagement too?

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Voice Bot

Powered by AI and natural language (NLP), Voice Bot communicates with customers via speech through your digital voice and telephony channels. With this customer service chatbot at hand, call volumes and wait times will drop, and customer satisfaction will fly high. Give your customers the fast, 24/7 support they expect.

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“Getting access to all the data that comes through Comm1000’s platform is gold. We present a lot of this data to our administration to show them what our constituents are asking for, what they need, and how they feel… We read through chat transcripts, which is a great training tool too.”

– Tommy Garcia, Quality Control Program Manager, Santa Fe County

Only with Comm100

Exceptional customer support

Comm100 provides every customer with 24/7 live chat customer service, plus phone support, SMS and WhatsApp during business hours. We’re rated 4.6/5 for customer service and we like to think it shows!

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Flexible integrations

Finally deliver the personalized, accurate, and efficient support you dream of by connecting your systems together with off-the-shelf integrations and a highly flexible API.

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Analytics you’ll depend on

Comm100’s Government customer service software provides detailed reporting and data across every channel so you can understand your citizens on another level.

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