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It’s live! Access exclusive 2024 live chat benchmark data & see how well your team is performing.
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100+
Leading institutions deployed
500k+
Students successfully engaged
2.2m+
Interactions happily delivered
Streamline
Admissions
Empower
Advising
Optimize
IT Support
Improve the admissions journey and yield with our student engagement platform.
Ensure every query is answered and avoid duplicate efforts with Email Management, which automatically assigns emails to an admissions advisor.
Help prospects find answers 24/7 with our AI Chatbot or chat live for tailored guidance.
Increase email open rates and drive application completions with personalized Outreach via email, SMS, WhatsApp, and more.
Preserve institutional knowledge and enhance productivity by centralizing information in a single repository with Knowledge Management. Reduce training time by providing new staff with immediate access to essential knowledge.
Improve accuracy and consistency in responses through the utilization of FAQs, canned messages, and automated replies.
Overcome staffing limitations with Admissions Chatbot. Offload 80%+ of common queries and deploy it quickly with no-code bot builder—no technical expertise required.
Expand your reach to international and working students with 24/7 admissions support, while reducing your workload.
Provide faster, interactive responses to students, helping them make informed decisions quicker.
Cut down time spent on research and response drafting with Agent Assist. It monitors live chat, social media, and SMS, suggesting accurate answers in real-time.
Streamline your operations using intelligent automation with Task Bot. Automate routine tasks, from scheduling meetings to capturing leads, freeing up more time for strategic work.
Centralize all conversations from multiple channels in a single console for a consistent student experience.
Reroute non-admissions queries, assign tickets efficiently, and provide transparency into SLAs for supervisors with Ticketing.
Leverage comprehensive reports, keep tabs on breaches and status updates, and optimize service with flexible SLAs.
“Many students simply don’t like picking up the phone, while email can take days for a response. With Comm100 Live Chat combined with Comm100 Chatbot, we can now deliver fast, efficient, 24/7 support that helps us engage with more prospective students and provide better support.”
– Victoria Anderson, Admission Operations Manager
Bridge the gap between advisors and students, fostering stronger connections.
Increase advisor capacity with AI. Deflect 80%+ of routine queries with AI chatbot. Students can still access personalized help via Live Chat.
Improve drop-ins experience with Queue Management. Optimize staff schedules, track student wait times, send SMS or email reminders to reduce no-shows and cancellations.
Simplify scheduling and optimize resource allocation for more productive counselling sessions with Booking.
Offer consistent advice and enhance knowledge sharing with intuitive Knowledge Management, while reducing onboarding times.
Facilitate personalized support by minimizing time-consuming tasks. Accelerate response drafting and research with Agent Assist.
Boost enrolment with Outreach, share personalized course recommendations, tailored student advice, and more.
Extend support to multiple channels, including email, live chat, phone, and self-serve options like an AI chatbot to reduce waiting times.
Facilitate drop-ins with virtual and in-person options with Queue Management. Empower students to manage their queue position and receive timely updates throughout the process.
“Comm100 has been an invaluable partner in revolutionizing the queue management system for UBC Vancouver’s Science Advising team. Their personalized approach, evident right from the initial meetings through to product launch, ensured a tailored solution that exceeded our expectations. The team’s responsiveness, collaborative nature, and continuous post-launch support set them apart.”
– Chris Oatman, Student Experience Associate Director, Faculty of Science
Provide support anytime, anywhere.
Centralize communication channels and integrate seamlessly with existing systems for maximum interoperability. Enhance efficiency, streamline vendor management, and reduce costs with a unified platform.
Meet diverse departmental needs with customizable workflows, pre-built integrations, and templates.
Reduce the strain on your support team with our AI chatbot, handling common inquiries and providing students and staff with fast, accurate responses.
Simplify your workflow with Task Bot. Create custom, no-code automation to handle repetitive tasks, or leverage our pre-configured templates, freeing up time for more strategic work.
Bridge the gap between fragmented tools with Ticketing, centralizing departmental requests and ensuring accurate task and deadline tracking.
Streamline support operations by enabling teams to accurately estimate time and resource needs, especially when dealing with competing priorities.
Easily share information about tasks, solutions, and resources across teams to keep every stakeholder aligned.
Commit to the highest standards of data protection and regulatory compliance, ensuring high availability and maximum reliability.
Hosted in secure Canadian and US data centers, Comm100 is certified to meet industry standards like SOC 2 Type II, ISO 27001, GDPR, PIPEDA, CCPA, and HIPAA.
Reduce turnover costs and minimize disruptions with Knowledge Management. Preserve institutional expertise and give new hires instant access to key information, even during workforce transitions.
With a built-in information repository covering common issues, best practices, and detailed process documentation, you ensure service consistency, continuity, and quality.
“We began with about eight departments using Comm100’s chatbot and live chat tools, and within just two years, we expanded to support around 33 departments—over a fourfold increase. Comm100’s platform and team have been instrumental in enabling this growth, seamlessly managing our increasing needs while maintaining excellent support and flexibility across departments.”
– Ravi Pisupati, IT Project Manager
23sec
Average Wait Time
13min
Average Resolution Time
4.7
Average Student Satisfaction Rating
Transform your student advising experience
Comm100’s student engagement platform streamlines the admissions process and boosts yield. Our 24/7 admissions chatbot provides instant answers to common questions, guiding prospective students through the application process. For personalized assistance, live chat with admissions counselors is always available. Comm100 also offers robust knowledge management, empowering admissions counselors with quick access to essential information. Advanced email and social media management tools ensure timely issue resolution and consistent communication. Our proactive messaging and outreach capabilities enable you to nurture leads and keep prospective students engaged throughout their journey.
Comm100 has empowered institutions to achieve remarkable results. Georgia State University reduced summer melt by 22%, San Jose State automated 55% of incoming chats, McMaster University managed 39%, Thompson Rivers handled 83%, a U.S. university cut meeting bookings by 49%, and a U.K. university saved costs equal to 75% of a full-time agent. Comm100 helps institutions optimize resources, enhance satisfaction, and achieve success.
Comm100 empowers inclusive advising with tools that enhance efficiency and support student success. Our multi-channel platform includes email, Live Chat, WhatsApp, self-service, and a 24/7 AI chatbot for instant access to resources. Advisors deliver fast, consistent, and personalized support using Live Chat and Knowledge Management tools. Queue Management streamlines drop-ins with virtual or in-person options, while automated reminders and smart booking reduce missed appointments and simplify scheduling. Proactively, our Outreach feature promotes success by recommending relevant courses and training opportunities.
Comm100’s centralized knowledge management system preserves essential institutional knowledge. By securely storing key information, it helps advisors deliver consistent, accurate responses, even during times of high turnover. This not only reduces onboarding time but also lowers operational costs, making support more efficient and reliable.
A unified student communication platform like Comm100 can significantly benefit your institution by centralizing interactions across various channels onto a single platform. This streamlined approach simplifies vendor management and reduces the complexity of managing multiple fragmented systems. By relying on a single platform, your tech team can allocate resources more efficiently, leading to cost savings and improved performance. Moreover, consistent and timely messaging empowers your staff to deliver a seamless student experience, fostering stronger connections and higher satisfaction.